Feedback for Success | 11/18
Virtual Class
Number of Seats Available: 9Specific, timely, and actionable feedback improves workplace performance and working relationships. However, supervisors and managers often hesitate to give corrective feedback for fear of demotivating their team members.
Employees must receive regular, constructive feedback to correct performance problems. In Feedback for Success, participants will learn an objective, fact-based model to improve substandard performance that minimizes the employee’s defensiveness. Participants will also learn a model for giving feedback to employees who meet and exceed standards to further engage and motivate them.
After completing this course, participants will be able to:
- Deliver timely, accurate, and actionable feedback to employees
- Reduce employee defensiveness by describing performance in fact-based language
- Acknowledge high performers using a three-step feedback model
- Improve substandard performance using a five-step feedback model
- Respond effectively when an employee withdraws, rebuts, or blames others after receiving feedback
Note: Feedback for Success is offered as a stand-alone class and is also one module in either of our 3-day classes, Supervisory Skills or Management Fundamentals.
Our live, instructor-led classes are designed for, and rely on, active participation to ensure a quality learning experience. Because of this, these sessions will not be paused and will not be recorded for future use or reference.
Technology Note for Attending Virtual Training
Before attending an Archbright virtual training class, please ensure that your internet connection provides a minimum of 5 Megabits per second (Mbps) in upload speed. To check your upload speed, visit www.speedtest.net and perform a speed test. If the reported upload speed is significantly less than 5 Mbps, you may experience connectivity issues during your virtual training session, and in such case, we recommend seeking an alternative option.
Cancelation Policy:
If you wish to cancel your registration and receive a refund, we must be notified at least 2 business days before your scheduled class. For cancelations received less than 2 business days of the class date, and for participants who fail to attend the class, no refund will be issued. Please call our Member Services Team to process your cancelation at 206.329.1120 or 509.381.1635.
Silver and Gold members using their credit code must cancel at least 2 business days before the class date to have their credit reinstated.