Delivering Extraordinary Customer Service | 1/16
Virtual Class
Number of Seats Available: 25“It’s not the magic that makes it work; it’s the way we work that makes it magic.” Lee Cockerell, Executive Vice President of Operations for the Walt Disney World® Resort, coined this phrase in his book, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney. Magical customer service can happen in every interaction when employees are trained to make each one meaningful.
In Delivering Extraordinary Customer Service, participants will learn the importance of the customer journey and how to use empathy to enhance the relationship. This class will help them fine-tune their customer service skills so they can positively represent their organization’s brand. Participants will also learn the difference between internal and external customers and how to adapt to each using a technique called the Platinum Rule.
After completing this course, participants will be able to:
- Recognize significant points in the customer’s experience and journey
- Clarify the customer’s expectations and needs
- Use positive language to enhance the customer relationship
- Solve problems efficiently using a step-by-step process
- Identify the importance of a net promoter score
- Remain positive and respectful, using empathy when responding to unique customer requests
- Use simple self-care strategies to recover from a tough experience with a customer
Our live, instructor-led classes are designed for, and rely on, active participation to ensure a quality learning experience. Because of this, these sessions will not be paused and will not be recorded for future use or reference.
Technology Note for Attending Virtual Training
Before attending an Archbright virtual training class, please ensure that your internet connection provides a minimum of 5 Megabits per second (Mbps) in upload speed. To check your upload speed, visit www.speedtest.net and perform a speed test. If the reported upload speed is significantly less than 5 Mbps, you may experience connectivity issues during your virtual training session, and in such case, we recommend seeking an alternative option.
Cancelation Policy:
Archbright's cancelation policy has changed!
- If you wish to cancel OR reschedule your registration and you provide at least 2 business days' notice, a $100 change fee will now apply. All payments in excess of $100 will be refunded. If the registration fee is less than $100, there will be no refund issued.
- Cancelations requested with less than 2 business days' notice are non-refundable.
- An organization is permitted to send a different individual in place of someone else and not incur the $100 fee, however some exceptions apply.
- If you have any questions regarding this policy, please feel free to contact us at Info@archbright.com.