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Leads must learn the power of influence to have an impact. This class teaches the skills they will use daily—managing their changing relationships with co-workers, establishing open communication, clearly setting expectations, and giving feedback to improve performance.
Learn a powerful set of interaction skills that enables you to communicate more effectively with colleagues and customers and, in the process, build trust, strengthen partnerships, and achieve desired results.
A major factor in our success in the workplace is the ability to work with others. Develop an awareness of your unique behaviors and the behaviors of those you work with to increase your effectiveness and reduce tension.
Designed for individuals who are new to Human Resources or whose primary expertise is in another field (such as payroll or accounting). This course provides an overview of the functions and competencies that a new HR generalist or other HR professional will use on a daily basis.
Take your "to do" list through a four-step process to clarify priorities, choose activities to build long-term success, do the right tasks at the best time of the day, and create a schedule that will result in greater productivity.
This one-day course certifies attendees in basic first aid and CPR, including the operation of an Automated External Defibrillator (AED). Participants gain the knowledge, skills, and background to effectively recognize an emergency and take appropriate action.
Many employers are unaware of when and why records should be created, what records must be retained, and where and how they must be stored. Learn how to balance efficient administration and compliance with legal requirements.
No one affects engagement and retention more than the employee's immediate leader. Learn how to determine what drives each individual's engagement, as well as methods for proactive engagement and talent retention.
Emotional intelligence increases our capacity to make good decisions, deal with change, build relationships, and manage stress. Learn how to identify patterns and make choices to be more effective personally and with others.
The No. 1 reason people quit their jobs is a bad boss or immediate supervisor. Learn how to dramatically boost effectiveness through the use of consistent models for everyday supervision activities, including feedback, discipline and documentation, delegation, and teamwork skills.
Unfortunately, workplace violence and “active shooter” situations are becoming more and more of a concern for employers. This course explores the dynamics of typical active shooter situations and discusses current best practices for preparation and response to such incidents.
Development is critical to attracting and retaining talent, driving employee engagement, and preparing future leaders. In this virtual, instructor-led class, you'll learn a practical process to guide your own and your direct reports’ development planning efforts.
In July, Washington State joined California, New Jersey, Rhode Island, and New York and enacted a Paid Family and Medical Leave Act (PFML).
In today’s business climate, it is essential for employers to take proactive steps toward preventing harassment in the workplace.
To maintain state-recognized first aid certification, certified employees must attend a four-hour recertification course every two years. This half-day course recertifies attendees in basic first aid and CPR, including the operation of an Automated External Defibrillator (AED).
In today’s business environment “change is the new normal.” Yet, change is no easier than it was in the past. It takes resilience (the ability to bounce back quickly from challenges and setbacks), and it takes agility (the ability to move quickly and easily).
What makes a successful leader? The Work of Leaders distills leadership best practices to three basic steps—crafting a vision, building alignment, and championing execution—and reveals specific behaviors to support each step.
In Developing Your Company’s Training Plan, you will learn how to look at the training needs of the entire organization and map your training needs to the goals of your company.
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