Could a conversation (or avoiding one) be keeping you from getting the results you need? Whatever the issue— from poor productivity or declining quality, to lack of teamwork or strained relationships—it’s likely that you’re experiencing the effects of a poorly held crucial conversation. A crucial conversation is a discussion between two or more people where stakes are high, opinions vary, and emotions run strong. Crucial Conversations® teaches you how to achieve spirited dialogue at all levels in your organization and introduces a set of tools that builds alignment, agreement, and interpersonal communication.
After completing this course, participants will be able to
Requests for cancellation received at least 2 business days prior to the class date will be accepted and the class fee will be refunded in full. For cancellations received within 2 business days of the class date, and for participants who fail to attend the class, no refund will be issued. Please call our Member Service Representative to process your cancellation at 206.329.1120 or 509.381.1635.
Gold members using their credit code must cancel at least 2 business days prior to the class date to have their credit reinstated.
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