Leads play a crucial role in many organizations—overseeing the daily work of the front-line employees, making sure the productivity goals are met within quality and safety standards. This can be difficult without the organizational authority that a supervisor has, so Leads must develop the power of influence to have an impact.
In Leadworker Effectiveness, Leads will learn skills they will use daily—managing their changing relationships with co-workers, establishing open communication, clearly setting expectations and giving feedback to improve performance.
After completing this course, participants will be able to:
Note: Leadworker Effectiveness overlaps with some of the material from our Feedback for Success and Communicating for Success courses.
Requests for cancellation received at least 2 business days prior to the class date will be accepted and the class fee will be refunded in full. For cancellations received within 2 business days of the class date, and for participants who fail to attend the class, no refund will be issued. Please call our Member Services Team to process your cancellation at 206.329.1120 or 509.381.1635.
Gold members using their credit code must cancel at least 2 business days prior to the class date to have their credit reinstated.
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