Excellent customer service is crucial for good business. 91% of customers with a negative service experience will not willingly do business with you again. And since winning a new customer is 6-7 times more expensive than keeping a current one, there is little room for poor or even mediocre customer service.
In 5 Star Service, you will learn to deal with internal and external distractions, to listen for the meaning behind customers’ communications, and to respond professionally to difficult customers of any type. We will also practice a six-step problem solving process and round out the agenda with a brainstorm on adding a special touch to customer interactions.
After completing this course, participants will be able to:
Requests for cancellation received at least 2 business days prior to the class date will be accepted and the class fee will be refunded in full. For cancellations received within 2 business days of the class date, and for participants who fail to attend the class, no refund will be issued. Please call our Member Service Representative to process your cancellation at 206.329.1120 or 509.381.1635.
Gold members using their credit code must cancel at least 2 business days prior to the class date to have their credit reinstated.
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