Course Description

Leads play a crucial role in many organizations—overseeing the daily work of the front-line employees, making sure the productivity goals are met within quality and safety standards. This can be difficult without the organizational authority that a supervisor has, so Leads must develop the power of influence to have an impact.

In Leadworker Effectiveness, Leads will learn skills they will use daily—managing their changing relationships with co-workers, establishing open communication, clearly setting expectations and giving feedback to improve performance.

After completing this course, participants will be able to:

• Manage relationships with non-Leads for increased teamwork and productivity
  
• Use active listening techniques to increase information sharing across the team
  
• Effectively set performance expectations with employees
  
• Acknowledge high performers with a three-step feedback model
  
• Improve substandard performance using a four-step feedback model