Course Description

LLeads play a crucial role in many organizations. They both oversee the daily work of front-line employees while also ensuring productivity goals are met. This can be difficult without the organizational authority of a supervisor. Leads must develop the power of influence to have 
an impact.

In Leadworker Effectiveness, participants will learn skills they will use daily, including managing their changing relationships with co-workers, establishing open communication, clearly setting expectations, and giving feedback to improve performance.

Please Note: This course covers introductory-level concepts of communication and feedback, which are explored in greater depth in Management Fundamentals.

After completing this course, participants will be able to:

• Manage relationships with non-Leads for increased teamwork and productivity
  
• Use active listening techniques to increase information sharing across the team
  
• Effectively set performance expectations with employees
  
• Acknowledge high performers with a three-step feedback model
  
• Improve substandard performance using a five-step feedback model