Course Description

Giving clear, timely feedback is one of the most powerful tools for improving performance and building trust—but many managers hesitate to address concerns. Fear of damaging relationships or triggering defensiveness can make it tempting to avoid these difficult conversations.

Feedback for Success gives supervisors and managers the tools to deliver effective feedback with confidence. Participants will learn a simple, fact-based approach for addressing performance issues while minimizing defensiveness. They will also explore how to recognize and reinforce positive performance to motivate employees.

Please note: Feedback for Success is offered as a stand-alone class and is also one module in our 3-day Management Fundamentals course and our 1-day Leadworker Effectiveness course.

After completing this course, participants will be able to:

• Deliver timely, accurate, and actionable feedback to employees
• Reduce employee defensiveness by describing performance in fact-based language
• Acknowledge high performers using a three-step feedback model
• Improve substandard performance using a five-step feedback model
• Respond effectively when an employee withdraws, rebuts, or blames others after receiving feedback