Could a conversation (or avoiding one) be keeping you from
getting the results you need? Whatever the issue—from poor
productivity or declining quality, to lack of teamwork or strained relationships—it’s likely that you’re experiencing the effects of a poorly held crucial conversation. A crucial conversation is a
discussion between two or more people where stakes are high,
opinions vary, and emotions run strong.
Crucial Conversations® teaches you how to achieve spirited
dialogue at all levels in your organization and introduces
a set of tools that builds alignment, agreement, and
interpersonal communication.