Keys to Success as an HR Department of One

Being the sole HR professional in any organization is unique and challenging. An “HR Department of One” is responsible for the full spectrum of HR tasks, from administrative processes like payroll to more strategic responsibilities like leadership coaching and employee engagement. 

To be successful in these duties, an HR Department of One requires a diverse skill set. A solid grasp of the basics is non-negotiable—fundamental HR activities include staying updated on employment laws, managing employee benefits effectively, and implementing protocols to create a safe work environment. But beyond that, what makes an HR Department of One successful? 

Strategic Recruiting

As the only HR professional, handling talent acquisition is a significant part of the role. Developing and implementing a strategy for a strong employment brand can help identify and attract skilled talent. Methods to build an employer’s reputation involve utilizing various recruitment channels, such as job boards, social media, employee referrals, and partnering with marketing staff where they exist to create a seamless candidate experience. By ensuring a positive and efficient recruitment process, the HR Department of One can bring in the best candidates who are not only skilled in their trade but also a complementary cultural addition to the organization.

Focus on Employee Retention

Once employees are hired, the HR Department of One needs to focus on retention as a critical area for cost-saving. High turnover rates can be expensive for any employer, especially small organizations. Direct and indirect costs can result from new employee training, reduced productivity, and potential loss of institutional knowledge. By focusing on retention strategies, such as career development opportunities, recognition programs, and fostering a positive work culture, the HR Department of One can significantly reduce these costs. Implementing regular feedback mechanisms, such as stay interviews, employee surveys, and one-on-one meetings, can help identify and address issues before they lead to turnover—or worse, employee-relations issues with legal risk.

Building Leadership Skills

Effective leadership is crucial for any organization, but managers often push back on HR initiatives. To overcome this resistance, the HR Department of One must exercise influence by encouraging leaders to build professional skills, establish trust and rapport with managers, and clearly articulate HR initiatives' benefits. Offering tools and resources to help managers succeed, such as leadership training programs and performance management systems, can also be beneficial. The HR Department of One can help build a strong leadership team by fostering continuous improvement and professional development.

Direct and Diplomatic Communication

Being an expert communicator is essential to the success of an HR professional. Keys to effective communication include managing one's emotions and understanding those of others, delivering clear and concise messages, and communicating confidently to inspire trust and respect. The HR Department of One must be adept at verbal and written communication, ensuring that messages are tailored to the audience. This skill is particularly important when dealing with sensitive issues, such as helping employees work through conflict or guiding a manager to coach a poor performer. By maintaining open and honest communication, the HR Department of One can build strong relationships and foster a positive work environment.

Building Relationships

Relationship management is key to maintaining a harmonious work environment. HR should proactively check in with employees to gauge their satisfaction and address any concerns to prevent minor problems from escalating. Employee feedback can be obtained through formal interviews, engagement surveys, or from more casual channels, like coffee chats or short check-in meetings. HR can also build and maintain strong connections among employees through team-building activities, social events, and regular communication. Creating a supportive and inclusive workplace can help the HR Department of One enhance employee engagement and satisfaction.

Project Management

Treating even routine tasks as projects ensures they are handled efficiently. For instance, utilizing project management tools and techniques can help streamline processes and improve efficiency. That means juggling multiple tasks and prioritizing effectively, ensuring long-term projects don’t go stale when emergencies arise. HR professionals must search for creative solutions to problems while making the most of available resources. The HR Department of One should be organized and detail-oriented, with advanced time management skills. By approaching tasks with a project management mindset, the HR Department of One can ensure they execute all HR functions smoothly and effectively.

Resourceful Networking

HR succeeds when they bring innovative ideas and solutions to the organization. Yet, staying current on the latest HR trends and best practices can be difficult without an HR team to share experiences and lessons learned. An HR Department of One should remain proactive and keep up with HR news by joining special interest groups like SHRM or professional services like Archbright and utilizing available resources to enhance their knowledge and skills. Attending conferences, webinars, and workshops can provide valuable insights and networking opportunities. 
Being the only HR professional in an organization is challenging, but with the right approach, the HR Department of One can thrive. HR can succeed by becoming an expert in foundational HR, attracting top talent with strategic recruiting, reducing costs by focusing on retention, establishing credibility with leaders, communicating effectively, building employee relationships, developing project management skills, and being a continuous learner. With dedication and a proactive mindset, the HR Department of One can navigate the challenges of this unique role and significantly impact the organization ’s overall performance and culture.

An Archbright membership can provide needed support and resources to an HR Department of One. Eligible members can contact the HR Hotline to speak with an HR expert or attorney for help with challenging workplace dilemmas. Members also have access to a library of resources, including policy templates and sample forms, as well as compliance alerts, through our online platform, mozzo.

 

Learn more about how an Archbright membership can help you!

Schedule time with Holly Eckert.