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A major factor in our success in the workplace is the ability to work with others. Develop an awareness of your unique behaviors and the behaviors of those you work with to increase your effectiveness and reduce tension.
The Workplace Bullying Institute reports that 60% of employees are stressed out at work due to uncivil behavior.
In today’s business climate, it is essential for employers to take proactive steps toward preventing harassment in the workplace.
Research shows that employers who don’t instill a culture of civility in their organizations feel the impact.
This course arms a new or prospective leader with the knowledge and skills they need to confront the challenges they face early in their leadership career.
Learn a powerful set of interaction skills that enables you to communicate more effectively with colleagues and customers and, in the process, build trust, strengthen partnerships, and achieve desired results.
Excellent customer service is crucial for good business. Learn to deal with internal and external distractions, to listen for the meaning behind customers’ communications, and to respond professionally to difficult customers of any type.
Emotional intelligence increases our capacity to make good decisions, deal with change, build relationships, and manage stress. Learn how to identify patterns and make choices to be more effective personally and with others.
Learn best practices and gain understanding of the gaps between where your company is now and where it needs to be.
Take your "to do" list through a four-step process to clarify priorities, choose activities to build long-term success, do the right tasks at the best time of the day, and create a schedule that will result in greater productivity.
This course teaches a logical decision-making process that addresses the critical elements that result in high-quality business decisions.
All projects share core components related to planning and oversight. Understanding and utilizing a few standardized methods and procedures to prepare and launch a project will help keep it focused, on task, and driving toward on-time delivery.
Discover those core concepts and the foundational skills they need to prepare, organize, and deliver effective presentations.
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